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Legal Conditions That Govern Your Account

Using 1111bit — whether you are browsing on mobile, depositing via bKash, or placing a bet on a cricket match — means you agree to the terms set out here.

Eligibility by local lawbKash, Nagad, Rocket wallet termsAccount-holder obligationsJurisdiction-dependent accessEnglish-language governing text
1111bit Legal Conditions That Govern Your Account
LEGAL CONTACT PATHS

Where to Send a Legal Query or Dispute

If you have a question about your account terms, a wallet transaction dispute, or a request to review how your data is handled, reach us through the channels below. Responses to formal legal queries may take longer than general account support — we aim to acknowledge every written request and work through it properly rather than quickly.

Team online

Live Chat

Reach the support team directly through live chat on site. Suitable for account-level queries about wallet verification, bKash or Nagad transaction status and term clarifications.

Email Support

Send formal written requests — data access, account disputes, Rocket withdrawal terms — by email. We log every submission and respond in writing so there is a clear record.

Account Help Centre

The Help Centre inside your account dashboard covers common legal questions around wallet linking, identity checks and account closure. Check there first for faster resolution.

HOW WE HANDLE POLICY

Data Handling, Security and Your Account Rights

Your account data — including payment records for bKash, Nagad and Rocket transactions — is stored under security protocols that include SSL encryption at every transfer point. We do not sell account data to third parties, and we do not share wallet identifiers beyond what is needed to process and verify a transaction. You can request a copy of the data we hold on your account by contacting support in writing.

Data Retention

We keep transaction records and account data for as long as required by applicable policy. You can request what we hold by submitting a written data-access request through email support.

Cookie Policy

Cookies on this site track session state and account login only. We do not use third-party advertising cookies. You can adjust cookie preferences from the footer settings panel.

Account Security

Every login is protected by OTP verification sent to the mobile number on your account. If your number changes, update it before initiating a bKash or Nagad withdrawal.

Requesting Changes

To update personal details, correct a wallet record, or close your account, contact support in writing. Identity verification is required before we action any account change.

Common Legal Questions About Your Account

These are the questions we receive most often about account terms, eligibility and data rights. If yours is not here, reach the support team through live chat or email.

Eligibility depends entirely on your local law and the region you are accessing from. We do not make that determination for you — confirm with your own legal understanding before opening an account.

The English-language version of our terms is always the governing text. Where any translation or summary conflicts with it, the English version takes precedence in all account decisions.

Yes. Submit a written data-access request through our email support channel. We will confirm receipt and respond with the data we hold linked to your account and wallet records.

Wallet identifiers are retained for the period required by our data retention policy. They are not reassigned or shared after account closure. Request full details through the email support channel.

Contact support in writing with your transaction reference number and the Rocket account details used. We pull the wallet transaction log and review the record before responding with a resolution.

You can submit a formal written dispute through email support. We log every dispute, review the relevant account and wallet records, and respond with a written outcome within our standard review window.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.