Reference

Terms That Govern Your 1111bit Account

These terms set out what you agree to when you open and use your 1111bit account — from how deposits via bKash, Nagad and Rocket are handled to how we manage account activity.

Applies to all account holdersbKash, Nagad, Rocket wallet rules includedSubject to local law and eligible regionsAccount security obligationsUpdated terms supersede previous versions
1111bit Terms That Govern Your 1111bit Account
HOW WE HANDLE ACCOUNTS

Account Security and How We Apply These Terms

We apply these terms consistently across every account. Below are the four areas where our account governance is most visible — security, wallet verification, data handling and your right to request a review of any decision made under these terms.

Account Security

We use OTP verification at login and flag unusual access patterns. You are required to set a strong password and must not share credentials with anyone else under any circumstance.

Wallet Verification

When you link bKash, Nagad or Rocket to your account, the wallet number must match the name on your account. Mismatched details trigger a manual review before any withdrawal is processed.

Data Handling

Account data is held in line with our Privacy Policy. We do not sell your data. Transaction records, including mobile wallet payment logs, are retained for a period defined in that policy.

Decision Review Rights

If we suspend or restrict your account under these terms, you can request a written review via email. We will respond with the specific clause applied and the steps needed to resolve it.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these terms is unclear or you believe something has been applied to your account incorrectly, reach out through the channels below. Our support team handles account-level questions including wallet disputes involving bKash, Nagad and Rocket transactions, account suspension queries and eligibility questions. Response times vary by channel, so choose the one that fits how quickly you need an answer.

Team online

Live Chat

Open the chat icon from any page in your account. This is the fastest path for wallet disputes, account access issues and urgent terms clarifications.

Email Support

Write to our support address for detailed account queries, formal objections to a terms decision or requests for a written explanation of a clause.

Account Help Centre

The Help Centre lists common terms questions with direct answers covering bKash, Nagad and Rocket payment rules, account limits and eligibility conditions.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering wallet rules, account access, eligibility and what happens when things go wrong.

The core account terms apply equally regardless of which wallet you use. Each payment rail — bKash, Nagad, Rocket — also carries its own transaction rules, and both sets apply together when you make a deposit or withdrawal.

Multiple accounts from the same person are a breach of these terms. If we detect duplicate registrations, both accounts may be suspended and any pending transactions held pending a review of the wallet details involved.

No. Wallet numbers linked to your account must match your registered identity. Third-party wallet use violates our terms and will trigger a manual review, which may delay or block the transaction entirely.

Eligibility depends on your local law and the region you access the platform from. These terms do not override local restrictions. If you are unsure, check current local regulations before opening or continuing to use an account.

We publish updated terms at this page address. We may also notify you via your registered account contact. The version live at the time you log in and use your account is the version that applies to you.

Contact our support team by email with your account details and the specific decision you are questioning. We will identify which clause was applied and outline what is needed to resolve the matter.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.