Reference

What We Hold, and Why

Your 1111bit account runs on a short list of details — your name, your mobile number, and the wallet you use for bKash or Nagad payments.

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1111bit What We Hold, and Why
HOW WE HANDLE DATA

Data We Keep, and For How Long

We keep account data while your account is open, and for as long as a payment dispute or a legal duty requires after that. Login codes expire on their own. Old device records are cleared when you sign in from a new handset, so you can always see what is attached to your account. Two-step verification by SMS protects the wallet side: a new device needs a code before it can move money. Nobody on our support team can read your password, and nobody can reset it for you without that code.

Account security

Every login on a new handset needs an SMS code before the account wallet opens. Your password is stored hashed, so support staff can reset it but never read it.

Cookies and sessions

Session cookies keep you signed in between pages; a preference cookie remembers your language and layout. Clear them in your browser settings and the lobby still works, you just sign in again.

Retention window

Payment references stay for as long as a refund or a dispute could come back. Close your account and we remove the profile data, keeping only the transaction records we are required to hold.

Changes and access

Ask for a copy of your data, a correction, or deletion of a closed account from the in-account chat. We confirm in the same thread once the change is done.

REACHING US

Where to Send a Data Question

One channel handles every privacy request: our Bangladesh support desk, reached from the chat window inside your signed-in account. Open your profile, tap Support, and the thread carries your account ID automatically, so you do not have to type it. Ask for a copy of your data, a correction to your mobile number, or deletion of a closed account, and the same team picks it up. Write from the app rather than a public forum — we will never ask for your wallet PIN or a login code in a message.

In-account chat Sign in, open the support tab and start a thread. Your account ID and recent wallet activity attach themselves, which cuts the back-and-forth on a bKash reference check.
Email request Prefer writing it out? Send the request from the address tied to your account so we can match it, and name the data you want copied, corrected or removed.
Wallet-side queries For a payment that does not show on your balance, keep the bKash, Nagad or Rocket transaction ID ready. That reference is the quickest way for us to trace it.

Privacy Questions You Send Us

These are the data questions our Bangladesh desk answers most often, and most of them come down to one worry: what a wallet payment reveals, and who gets to see it. Short answers sit below. If yours is not on this list, use the chat window inside your account — your account ID travels with the message, so we can look at the real record instead of guessing. Every request is logged, so you can follow what happened to it.

The amount, the wallet number you sent from and the transaction ID. We do not get your PIN, your balance or your wallet history — only the record needed to credit your account wallet.

Yes. The markets you take on cricket and football stay in your account record, readable by you under bet history. Ask in the chat and it comes with your profile copy.

Yes. Close the account, then request deletion in the in-account chat. We clear the profile data and keep only the payment records a dispute or a legal duty requires us to hold.

Ask in the chat from your signed-in account, or email from the address on the account. Once we confirm it is you, we send your profile and payment references.

No. We use first-party cookies to keep you signed in and to see which pages stall, nothing else. Ad trackers from outside this site are not part of how it works.

Sign out when you finish and never save the login code. Two-step verification means a new handset needs an SMS code, so someone else holding your phone still cannot open the wallet.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.